Our Promise
United Schools Associates, Assurity, and the other carriers we represent strive to provide prompt, courteous service, and to protect the confidentiality and security of all communications with our policyholders. Please find below the answers to many frequently-asked questions.
1. How do I file a wellness claim?
There are no claims forms involved for filing wellness benefits. However, before calling to file a wellness claim, please compile the following information as it pertains to your wellness exam: date of service, procedures and/or tests performed, amount charged, and name and contact information of your medical provider. The procedures covered under your wellness benefit can be found in our claims tab on this site. Click here to go to Claims Information tab. Once you have on hand all of the information to file your claim, please call our Claims Department directly: 1(800) 869-0355, toll free; press 1 and dial ext. 4484.
2. How do I file an accident or sickness claim?
We are sorry to hear about your accident, sickness, or death of a loved one. To file a claim, you will need to complete a claims form. To obtain claims forms, click here, or you can call the claims department directly to have the forms sent to you. Call toll free: 1 (800) 869-0355. Press 1 and dial ext. 4484.
3. I’m not sure which claim form I need.
Need help determining which benefit claims package you need? Click here or call (800) 869-0355, ext. 4279.
4. What is my coverage?
To discuss and review your benefits, please call (844) 872-4968, ext. 0 to speak with one of our knowledgeable team members. Alternatively, you can chat with us online.
5. FREE $50,000.00 TERM LIFE INSURANCE
(COVER THE EDUCATIONAL EXPENSES OF YOUR ELIGIBLE CHILDREN FOR PERSONS EARNING LESS THAN $40,000.00 PER YEAR)
What is LifeBridge?
MassMutual’s LifeBridge program provides free life insurance to eligible parents and/or legal guardians.
To learn more, click here.
6. How do I calculate my life insurance needs?
To utilize our life insurance calculator, click here.
7. How do I change my address?
Click here to change your name or address.
8. What are my premium payment options?
Our clients may pay for their benefit programs through payroll deduction, automatic electronic bank draft, or autopay with their credit or debit card. Accounts can be set up through a team member face to face, online, or by telephone. We accept VISA, MasterCard, Discover, and American Express cards. Recurring premium payment options include biweekly, semi-monthly, monthly, quarterly, semi-annual, and annual. If you have questions, please contact us at (844) 872-4968.
9. How do I change my deduction payment method?
To change your deduction payment method, you must complete and sign a new payment authorization form. Click here to obtain the form. Once completed, please send notice via email or fax.
Email: info@usa4you.com Fax: (202) 318-4750
10. How do I add additional coverage?
To add additional coverage, please call (844) 872-4968, ext. 700, and we will be happy to place you in contact with one of our dedicated and knowledgeable team members. Additionally, you can chat with us online.
11. How do I redeem my gift card?
To redeem your Donors Choose gift card, please click here.
12. How do I reduce/discontinue coverage?
To reduce/discontinue your benefits, please complete the attached form. Click here and send notice via email or fax. Email: info@usa4you.com. Fax: (202) 318-4750.
13. How do I schedule a school event?
Click here or call (844) 872-4968, ext. 0 to speak with one of our knowledgeable team members.
14. How can I contact United Schools Associates?
We can be reached by calling (844) 872-4968. You can also chat with us online, send us an email at info@usa4you.com, or send us a fax at (202) 318-4750 with your mailing and contact information.
Corporate and administrative office mailing address:
United Schools Associates
16701 Melford Boulevard, Suite 400-12
Bowie, Maryland 20715
(844) 872-4968
15. How do I change my beneficiary?
Click here to download, complete, and sign the form.
16. How do I contact Assurity?
Email: clientservices@assurity.com. Fax: (888) 255-2060
Claims reporting and services: (800) 869-0355, Ext. 4484
Email: claimsinfo@assurity.com
Fax: (800) 869-0368
Mailing address
Corporate and Administrative Office
Assurity Life Insurance Company
P.O. Box 82533
Lincoln, NE 68501-2533
Corporate and Administrative Office—shipping address:
Assurity Life Insurance Company
2000 Q Street
Lincoln, NE 68503
Corporate Office Switchboard:
(402) 476-6500
Corporate Office Fax:
(402) 437-4395
17. What are your office hours?
Our office hours are Monday through Friday, 8:30 a.m. to 5:00 p.m., Eastern Standard Time.
18. Can I manage my account online?
You can manage your account at www.myassurity.com. Make sure you have your policy number/s on hand. For more information with your policy/policies, please call our toll-free hotline: (800) 869-0355, Monday through Thursday, 7:00 a.m. to 6:30 p.m., or Fridays, 7:00 a.m. to 5:00 p.m. Central Time.
25. Chicago Public School Teachers, Day 1 through Day 90 short-term disability fact sheet:
Click here to see our short-term disability fact sheet.
26. Chicago Public Schools Short-term Disability Plan
Chicago Public Schools short-term disability plan (teachers only): Click here.
27. I would like a quote for Individual products
Click here for Individual Product quote.
How do I change my name? (Marriage etc.)
Change Name/ just got married, etc. click here.
